Refund and Returns Policy

1. Eligible Cases for Returns and Refunds

Returns and refunds will only be accepted in the following cases:

• Incorrect Item Sent: If you receive a different item from what you ordered.
• Damaged During Shipping: If the product arrives with visible damage (may require using the shipping carrier’s compensation policy).
• Suspected Counterfeit: If the item is determined to be counterfeit (verification from an authorized grading service is required).

2. Cases Where Returns and Refunds Are Not Accepted

Returns and refunds will NOT be accepted in the following cases:

• Customer’s personal reasons (e.g., “I changed my mind” or “I want a different card”).
• Subjective dissatisfaction with the item’s condition (e.g., “It looks different from what I expected” or “There are minor scratches not mentioned in the description”).
• Opened products (for sealed pack sales).
• Requests made after 7 days from the completion of the transaction (e.g., within 7 days).

3. Return and Refund Process

1. Contact Customer Support: Notify us within 7 days of receiving the product.
2. Provide Required Information: Submit your order number, details of the issue, and photos as evidence.
3. Review and Approval: We will assess the request and determine if a return or refund is applicable.
4. Return Instructions: If approved, we will provide return shipping details (including information on shipping cost responsibility).
5. Refund Processing: Once we receive the returned item, refunds will be processed within 7 business days (via bank transfer, credit card reversal, etc.).

4. Important Notes

• Return shipping fees vary by case (covered by us for incorrect or damaged items; covered by the customer for other cases).
• Depending on the situation, a partial refund or exchange may be offered instead.
• For high-value items, we may request authentication from a third-party grading service before approving a return.